Shipping Policy

UPDATED ON THE 18th of January 2024

1. .1 We aim to fulfil your order within 3 to 7 working days from the date of the Order Confirmation, unless there are exceptional circumstances. Your order shall be delivered to the address provided at the time your order was placed. Estimated delivery time 3-7 days from order.

8.2 You will be charged according to the size of your package for deliveries in London and Nationwide. If you order over £100 delivery is free. 

We deliver Nationwide.

8.3 We are only able to deliver to UK addresses and our delivery charges relate to delivery to one single UK address. We are unable to split orders to separate addresses.

8.4 Deliveries will only be made between Thursday and Friday and between the hours of 12.00pm and 6.00pm by a nominated third party courier on our behalf (APC). Saturday delivery can be arranged ad hoc, please ring our offices for details and cost: 07436 569357.

We are unable to provide specific delivery times. You must ensure that a responsible person is available to accept delivery as the courier will require a signature for all deliveries. Also, ID will need to be checked if delivering any products containing alcohol or other controlled substances. Products cannot be left with any third parties and you will be responsible for any additional delivery charges incurred for failed deliveries.

8.5 If for any reason you fail to accept delivery of any Product when they are ready for delivery, or we are unable to deliver the Product on time because you have not provided the correct delivery address or appropriate instructions or no-one was there to accept the delivery at the time notified to you:

(a) risk in the Product shall pass to you;

(b) the Product shall be deemed to have been delivered; and

(c) we may store the Product until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

8.6 You must provide at the delivery address and at your expense adequate and appropriate equipment and manual labour for loading the Product.

8.7 Any dates quoted for delivery are intended to be an estimate only and we shall not be liable for any delay in the delivery of Products however incurred. Time for delivery shall not be of the essence. If no delivery date is specified, delivery shall be within a reasonable time.

8.8 A pick up service is also available from Wednesday to Friday, between the hour of 3.00pm and 6.00pm, from our sister restaurant Le Vacherin. The pick up address is

Le Vacherin
76-77 South Parade
London
W4 5LF
United Kingdom