Return and Refund Policy

UPDATED ON THE 18th of January 2024

11. OUR REFUNDS POLICY
    11.1 If you are unhappy with any Product then please contact us directly either by email to deli@levacherin.com or by telephone on 07436569357 during the hours Monday to Friday 9:00am to 5:00pm to discuss the matter. Refunds will be arranged at our discretion.

11.2 At Le Vacherin Deli we offer a discretionary ’goodwill’ returns and refund policy but we can’t accept returns on short shelf-life or perishable items that would be unsaleable on their return. This doesn’t affect your statutory rights. Please contact us for our return delivery address. Please note that we cannot take responsibility for paying for the cost of returning any items. However, we can arrange for a collection to be made using our third party courier service.

11.3 When you return a Product to us:

11.3.1 because you have cancelled the Contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible after we have received the Product in the same condition in which you received it. In this case, we will refund the price of the Product in full, including the cost of sending the Product to you. However, you will be responsible for the cost of returning the Product to us. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, and/or the Product when returned to us is not in the same condition as it was when sent to you, we may have a right of action against you for compensation and may withhold part of your refund. You will also be responsible for the possible risk of loss or damage to the Product incurred during the transit back to us. We recommend that you send the Product back to us by recorded delivery and that you have sufficient insurance to cover the value of the Product returned. If the Product fails to be returned to us we cannot refund any payment made. This does not apply to fresh, short shelf life or high risk products.

11.3.2 for any other reason (for instance, you claim that the Product is defective), we will examine the returned Product and will notify you of your refund (if any) via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect which we have confirmed will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

11.4 If you receive a Product which you consider is damaged then please contact us directly in order that we may arrange a replacement or refund. We will require a photo of the damaged Product. If possible, please sign for the Products as "DAMAGED ON RECEIPT".

11.5 We can only refund any money due to you using the same method originally used by you to pay for your purchase. Cash or cheque refunds cannot be issued. No handling or administration fee will be charged.